Support FAQs

General Questions

Q: What services do you offer? A: We provide customer support solutions and management systems to help businesses improve their customer service operations.

Q: How do I get started? 

A: Contact us through our website form or email. We’ll schedule a consultation to discuss your needs.

Q: What are your business hours? 

A: Monday-Friday, 9 AM – 6 PM [Your Time Zone]. Emergency support available for premium clients.

Service Questions

Q: How long does implementation take? 

A: Typically 2-4 weeks depending on project complexity and requirements.

Q: Do you provide training? 

A: Yes, we include training as part of our service packages to ensure smooth adoption.

Q: Can you customize solutions? 

A: Absolutely. We tailor our services to meet your specific business needs.

Technical Support

Q: What if I need help after implementation? 

A: We provide ongoing support through email, phone, and our support portal.

Q: How quickly do you respond to support requests? 

A: Standard response time is 24 hours. Priority support available for urgent issues.

Q: Do you offer 24/7 support? 

A: 24/7 support is available for premium service packages.

Billing & Payments

Q: What payment methods do you accept? 

A: We accept credit cards, bank transfers, and PayPal.

Q: When are payments due? 

A: Payments are typically due monthly or as specified in your service agreement.

Q: Can I cancel my service? 

A: Yes, with 30 days written notice as outlined in our Terms and Conditions.

Account Management

Q: How do I update my account information? 

A: Log into your client portal or contact our support team.

Q: Who do I contact for billing questions? 

A: Email us at billing@cortexpertssolutions.com or call during business hours.

Q: Can I upgrade my service plan? 

A: Yes, contact us to discuss upgrade options and pricing.

Still Need Help?

Email:  support@cortexpertssolutions.com 

Phone: +92 303 4328746

We’re here to help you succeed with our customer support solutions!